FAQs

Quick answers to common questions about our services
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Known as the Hot Water Extraction (HWE) method, this technique is also known as “steam cleaning”. Here’s how it happens:
1. A high-performance unit “injects” hot water steam deep down to the very fibre of your textile floor covering;
2. Simultaneously, a suction attachment is at work to remove up to 95% of moisture and dislodged unsanitary agents.

If your carpet has woollen fibres, then it will take about 4 hours. Other than that, it should be about a couple of hours. We also offer free Air movers to speed up to drying, especially if there is no air circulation.

Well, it depends on what kind of foot traffic they are exposed to. Stain protection for carpeting also makes a difference. Generally, we recommend professional cleaning at least twice a year.

We offer high-quality fibre stain repellent that can significantly prolong the freshness of your carpet when applied after professional cleaning. It will also effectively extend the life of your floor piece, especially if placed in a high traffic area. The stain protection comes with a 6 month guarantee.

We provide services during normal working hours. Out of hours services can be arrange for our commercial clients or if your availability is limited. Please get in touch to discuss.

We resort to safe, eco-friendly cleaning solutions with proven effect that are completely harmless to both humans and pet animals. Also on the safety note, please make sure to avoid stepping on the carpet until it’s completely dry, to avoid slips.

Yes, this applies to all cleaners. The carpet cleaning technicians are also professionally trained and certified. They arrive with branded vehicles, fully equipped and uniformed, and wear IDs.

This is very, very rare, however we are 100% insured so you will be fully compensated in case something goes not according to plan.

It really depends on the work we need to do. Our estimates are free of charge for this very reason. We have the training and experience to recommend the most practical and economical solution for your particular situation. In general, smaller jobs may only be a few hundred pounds; larger scale jobs can be several thousand pounds.

The exact details of any estimate will depend on the kind of floor you have, the location and the traffic conditions. However, any floor restoration estimate should be in writing and give a clear statement of the state of your floor, a clear explanation of the work needed to restore your floor to the desired condition and a fixed price for the work.

The majority of our work can be completed in one or two days. However, as we are a full-service hard floor restoration contractor, there are some larger scale jobs that may take many days to complete. In every case, our estimate will clarify the expected completion time.

There are several reasons. Amongst the more common reasons are: maintain an attractive appearance, protect the significant investment in your stone floor, a healthier living environment, avoiding further damage to your property, increased property value and peace of mind.

We believe our prices are very competitive, but do not publish a fixed hourly rate. All jobs are priced according to the service required, whether it commercial service, a builders clean or a one-off deep clean. A number of variables will impact the final calculation of the rate such as equipment and materials.

Yes. All staff are fully trained in order to provide the best service possible.

Yes. Generally, we supply all the labour, equipment, machinery and materials required to carry out all our cleaning tasks within the agreed price.

Yes. Once you have received the formal quotation from us and are serious about going ahead, we will be happy to provide you with customer references to help you finalise your decision.

We will always try to arrange the cleaning at the most convenient time for yourself and most work can often be carried out within a few days of contacting us.

Yes we can carry out work over the weekend, get in touch to discuss your needs.

Prior to cleaning we will give you an honest idea of the results of the cleaning. If you are unhappy with any of the cleaning then please contact us immediately and at our expense we will come back at the earliest available opportunity (normally within 48 hours) to resolve the issue.
If you are still unsatisfied with the cleaning we will refund your money.

Yes, we are happy to carry out a one off clean.

Initially, we provide two prices, one for the initial deep clean and then a regular price for every clean thereafter. The regular clean price is the price you will pay after we have cleaned your windows.  There are no hidden charges.

Yes, when we use the pure water fed poles we clean all the window, including frames, sills and doors.

All Alliance Chem-Dry products are VOC compliant and we make a strong effort to ensure the use of only “green” products. The surface you need cleaned will determine what chemical will be used. How dirty your surface is will determine how much chemical will be used.

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